All handmade items, and most of our printed apparel ship directly from our store on Kauai. Mugs, beach/bath towels and some apparel may ship from a mainland U.S. location, as it is either currently out of stock in our Kauai store, or made to order. It is notated in the item's description if it ships from off-island. Shipping origin does not affect the shipping cost.
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 1-3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We'll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the order confirmation. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get it sorted out. If you'd like a different size, get in touch with us at email@example.com and we'll let you know what your next steps are.
If you wish to make a return for any other reason, we will give you store credit for the purchase price (minus shipping).
We want to handle your Ivy & Co. order with Aloha and efficiency!